Refund policy

Return Policy

1. Returns will be accepted within 1 Month (30 days) of the customer receiving the product. In order to return an item or items you must first contact J&M Products for a Return Merchandise Authorization (RMA) number. J&M Products reserves the right to refuse any package returned to us without the proper RMA number on the outside of the package on or near the return label. Returns are normally processed within (10) business days of receipt. Business days are Monday through Friday excluding holidays.

2. In case of damaged or missing items you must contact J&M Products within 72 hours of delivery.

3. If a replacement product was sent, we will send you UPS tags to return the product back to us. If the original item is not returned within 30 days the customer’s credit card will be charged for the full amount of the replacement product.

4. In the event of a defect occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim.

5. Items must be returned in new, resalable condition, including packaging. Any item that is returned with missing components will be assessed an additional restock fee. J&M Products at its sole and absolute discretion may reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our sole discretion. Items sent back with damaged or missing packaging will be refused or returned to you at your expense.

6. Any non-defective product returned for a refund will be assessed a 20% restock fee by J&M Products. Damage and Recovery fees may be deducted if the returned merchandise is not resalable (i.e. damage to product, incomplete product, broken packaging, etc.). J&M Products does not and will not assess a fee to returns of defective items.

7. Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

8. When shipping an item back to us make sure to use a signature required for proof of delivery.

9. J&M Products is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.

J&M Products reserves the right to change or amend the return policy and procedures at any time without notification.