Refund policy

Return policy

  1. Returns are accepted within 30 days of the customer receiving the product. Contact J&M Products first for an RMA number. Packages returned without an RMA on the outside of the box may be refused. Returns are normally processed within 10 business days of receipt (Monday–Friday, excluding holidays).
  2. Damaged or missing items must be reported to J&M Products within 72 hours of delivery.
  3. If we send a replacement, we will send UPS return tags. If the original item is not returned within 30 days, the replacement will be charged in full.
  4. If a defect occurs after the 30-day return window, coverage follows the warranty stated on that product page. See Warranty. J&M Products determines the outcome of those claims for J&M parts.
  5. Items must be returned in new, resalable condition, including packaging. Missing components may add a restocking charge or cause the return to be refused. Condition is determined by J&M Products. Items with damaged or missing packaging may be refused or sent back at your expense.
  6. Non-defective returns are subject to a 20% restocking fee. Additional fees may apply if the item is not resalable. There is no restocking fee on defective items.
  7. The customer pays return shipping unless we shipped the wrong product or the item is defective.
  8. Ship returns with signature required for proof of delivery.
  9. J&M Products is not responsible for labor costs from installing wrong or defective parts.

J&M Products may change this policy at any time without notice.